What it does
Custom agents, in plain terms.
A custom agent is a piece of your team that never sleeps. It connects to your systems through the same sign-in your people use, takes instructions in plain language, and does the multi-step admin that quietly eats hours every week. Because it acts with delegated access, it can only ever do what the person asking could already do.
Reads and writes your systems
Connects to the tools you already run on, through your existing sign-in, so the agent works where the work lives.
Delegated access
The agent acts as the signed-in person and is scoped to exactly what they can already see and do. No new standing permissions.
Tailored to your work
We shape each agent around your real tasks and language, not a generic template, so it fits the way your team already operates.
Logged and budget-capped
Every prompt, action, and cost is recorded and exportable, with hard spend limits per user and per team.
Use cases
Where teams put it to work.
Pull the answer from your data
Ask a question in plain language and get an answer drawn from your own records and documents, with the source attached.
Update a record from a sentence
Mark a job done, change a status, or add a note, by telling the agent rather than clicking through five screens.
Draft and file the follow-up
Turn a meeting or a thread into the email, the summary, or the next task, ready for a person to check and send.
Watch for what matters
Surface the exceptions, the overdue items, and the things that need a human, so nothing slips through.
Governed by default
Your data stays in Australia. AI drafts, your people verify.
Everything we build runs on Australian-region cloud, with a full audit log, hard budget caps, and content rules your team controls. No customer data is used to train any model, and a person stays in the loop wherever judgement matters. You own what we build.
How we govern itMore from Vertical AI
Explore the rest of the platform.
Workflows
The multi-step work that eats your team's week, automated end to end with a human in the loop.
Learn moreProductPlatforms
Your own branded AI platform: one safe place for your whole organisation to use AI, on your infrastructure.
Learn moreVoice platformAI voice agents
Inbound AI voice agents that handle support, bookings, and after-hours calls. Built in Perth, hosted in Sydney.
Visit siteChatWhite-label chat
A branded chat workspace your team signs into, with the governance built in. See the live demo.
Visit siteWorkshopsVertical Native
Get your team using AI in a day, on your real work, with a playbook to keep going. On-site across Perth and WA.
Visit siteQuestions
Frequently asked.
Talk to us
Book a call about your build.
Tell us what you are trying to do and the systems you run on. We scope it and send a plan inside one Australian business day.